Returns

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    Help Topics

    Returns

    Answers

    • Tracking the status of your return

      If you have returned an item to us the 'Returns history' section in 'My Account' will show you the status. Below is an explanation of the status you may see.

      'Refund actioned' - This shows you that your refund has been completed. Please allow up to 20 days for the credit to appear in your account. If you request a replacement and we have no stock, we'll give you a refund. You will receive an e-mail to confirm this.

      'Replacement actioned' - This shows you that your replacement order has been created. You'll receive an email to confirm this, we'll also send you another email when your courier collects it from our warehouse.

      'Cancelled' - If you see this status you should have been contacted by our Customer Care team to explain why we aren't able to process the return.

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    • Our returns policy

      You can return items within 28 days for a refund or replacement. Unfortunately we aren't able to exchange items. Any Advantage Card points earned against any item(s) you return for a refund will be removed in accordance with the Advantage Card terms and conditions

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    • How do I return an item bought from International Boots.com?

      Should you change your mind and wish to return your order (or an item from your order) to us you can visit our returns portal . Here, you'll be able to pay for your return and print a label to attach to the parcel following the steps below.

      Step 1: Creating your returns label

      To return an item, simply visit our returns portal and follow the instructions. You will be required to print a label during this process*.

      Step 2: Packing your item for return

      Complete the returns paperwork from your original order then package your item(s) safely with the completed paperwork and attach the returns label. The label will be addressed to our returns team: Boots UK, D6 North Returns, Nottingham, NG90 1WT, United Kingdom. You can visit our returns portal at any time to reprint your returns label.

      Step 3: Returning your item

      Return your item to us by taking the package to your nearest postal office. Don't forget to keep your proof of postage until your refund has been completed.

      *If you don't have a printer and therefore cannot print a returns label please contact us .

      How much will it cost to return an item?

      The cost of returning an item will vary depending on your country and are shown in the table below. There will also be an option to pay in Euros, at the current conversion rate.

      Charge for Post Office drop off return Charge for Courier collection
      Ireland (ROI specific site) £7.88 £12.86
      Austria £8.24 £16.77
      Belgium £7.95 £13.42
      Bulgaria Not yet available £25.49
      Canary Islands Not yet available £18.83
      Czech Republic Not yet available £16.77
      Denmark Not yet available £16.77
      Estonia Not yet available £29.06
      Finland £9.86 Not yet available
      France £8.24 £16.77
      Germany £5.60 £14.53
      Greece Not yet available £22.12
      Hungary Not yet available £16.77
      Italy Not yet available £16.77
      Latvia Not yet available £29.06
      Lithuania Not yet available £29.06
      Luxembourg £13.24 £13.42
      Monaco Not yet available £18.85
      Poland Not yet available £16.77
      Portugal Not yet available £25.71
      Romania Not yet available £25.60
      Slovakia Not yet available £16.77
      Slovenia Not yet available £16.77
      Spain (mainland) £8.24 £16.77
      Sweden £11.45 Not yet available

      How long will it take for Boots to receive my return?

      Your package should be received by Boots approximately 7 working days after it is posted. You can track your item at any time via our returns portal . Please allow up to 21 days for the credit to appear in your account.

      Do I need to get proof of postage?

      We recommend you use a postal service that insures you for the item you are returning, and that you obtain proof of postage. Any items you are returning will be your responsibility until received by Boots.

      How long do I have to return my international order?

      You have 28 days from the day you received your order to return any unwanted or unsuitable items.

      Can I return my international order to a non-UK store?

      Unfortunately International orders cannot be returned to any Boots store outside the UK.

      What if my order is faulty or damaged?

      If your item/order is faulty or damaged please contact our customer care team to arrange a return. Details for our customer care team can be found in the 'Contact us' area of the site.

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