FAQ

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    Help Topics

    FAQ

    Answers

    • When will an item be back in stock?

      We can't give specific dates about when individual items will be back in stock.

      We do receive regular deliveries and most items are usually back in stock within two weeks. Please keep checking on the site, once the item is available to 'add' to your basket then the item is back in stock.

      If the item was saved in your basket and is now out of stock it will be removed and you'll see a message to let you know. If any items become out of stock as you are placing your order the item will be removed and you'll be returned to your basket.

      For items marked 'Sold out' we will not be receiving any further stock.

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    • I haven't received all of my order

      • Check the confirmation e-mail to see if all items were ordered
      • Check your email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and your other items will be given to the carrier. You will receive an email to update you. The paperwork for your order will show everything included and we only charge you for the items we actually supply but you will earn all of the Advantage points we promised
      • Check the paperwork included in your parcel as your order may leave our warehouse in more than one parcel and arrive at different times
      • The 'Your order has left our warehouse email' and 'My orders' area of 'My Account' section of the website will also show the number of parcels collected by the carrier
      • Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge that products will be underneath
      • However, if the item is definitely missing contact our Customer Care team. Please see the 'Contact us' section of the site for more details

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    • Where is my order?

      • Check your order confirmation email for the expected delivery date
      • We'll send you another email when your order leaves our warehouse. This shows the delivery date and the parcel details so that you can track your order using your carrier's website (please see our tracking information for further details) You may receive your order in more than one parcel and parcels may arrive at different times
      • If you can't access your email you can see these details in the 'My orders' area of 'My Account' section
      • If you miss yourcarrier's attempt to deliver, don't worry, you can rearrange delivery for another date by calling the number shown on the card
      • If you still can't find your order please contact our Customer Care team, see the 'Contact us' section of the site for more details

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    • How do I return an item bought from International Boots.com?

      Complete the paperwork from your order. Package your item(s) safely with the completed paperwork and attached the returns label. Send the package by post and ask for proof of postage.

      Please allow up to 20 days for the credit to appear in your account.

      If you need another copy of the returns note please click here.

      If you need to return heavy or large items, you should contact our Customer Care team for assistance.

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    • Why have I been refunded a different amount to the price I paid for my item?

      The price you pay for items bought on International Boots.com is in pounds sterling. This means that if you use a non-UK credit or debit card or non-UK PayPal account, the exact amount you pay will depend on current exchange rates. Any refunds we process will also be in pounds sterling and will depend on the exchange rate at the time of the refund, meaning you may be refunded more or less than the exact amount you paid for your item. When exchange rates are relatively stable these discrepancies are usually small, however when exchange rates are fluctuating the difference in amount paid and amount refunded can be more significant.

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    • Having trouble registering your Advantage Card?

      If you're having trouble registering your Advantage Card please check the points shown below:

      • Ensure you enter the full card number including the final digit
      • If you only want to earn points you can enter the Advantage Card number on the basket page as you checkout. You don't need to register the card to your account to earn points, but you won't be able to redeem.
      • Advantage cards from the Republic of Ireland cannot be registered on International Boots.com

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    • I want to change my password

      To change your password follow the steps below:

      • Click 'My Account' at the top of the page
      • Enter your email address and password and click "Sign in"
      • Click 'International Boots.com account'
      • Click the 'Tick here if you would like to change your password' box.
      • The password fields will be blank, enter your new password into the appropriate field
      • Enter it again to confirm
      • Click 'Submit'
      • A message will appear at the top of the screen to confirm your password has changed
      • You will receive an email to advise the account has been updated

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    • Having trouble logging in?

      • Check the spelling of your email address as well as your password - passwords are also case sensitive.
      • Forgotten your password? Click on the 'Login / Register' link at the top of the page and then the 'Forgotten password'.
      • Type in your email address, surname and date of birth then click 'Submit'. We'll send you an email with a link to reset your password. If you have any problems at this stage please contact our Customer Care team, see the 'Contact us' section of the site for more details.
      • Once you have received your new password email, click the 'Change password' link. Enter your new password into the appropriate field and enter it again to confirm.
      • Click 'Submit' to change your password. You'll then be logged into your account and we'll send you a second email to confirm your details have been updated.
      • More than 6 unsuccessful attempts will deactivate your account. If this happens please contact our Customer Care team, see the 'Contact us' section of the site for more details
      • Ensure you are registered on International Boots.com. You cannot log on with a registration from one of our other sites such as Boots.ie.

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    • How do I apply my staff discount online?

      Boots employees are eligible for staff discount online with normal terms and conditions. To register your staff discount card with your International Boots.com account click here.

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    • Which products on international.boots.com can be delivered internationally?

      All of our products on international.boots.com can be delivered to selected countries in Europe. Delivery is provided by Boots Delivery Services Limited

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    • Give your gift that extra special touch with a deluxe gift box and personalised message

      For just £2.50 we'll package your gift in a stunning silver box and silver tissue paper. We'll also attach a gift tag with your personalised message.

      Simply tick the box next to the eligible item at the checkout, enter your message and let us add that special touch to your gift.*

      *Terms and conditions:

      • Items selected to be gift boxed will be packaged in the same gift box
      • A gift wrapping service is not available
      • Gift boxes are limited to one per order
      • Gift boxes are not available when you pay for your order with Boots Advantage Card points

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