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    Help Topics


    Contact us

    Contact us, we're here to help

    At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

    If you would like to know which countries we deliver to check our list.

    Call us

    Call Boots Customer Care for
    assistance with:

    • Placing an order
    • Orders already placed on international.boots.com
    • Your Boots Advantage Card
    • Deliveries by Boots Delivery Services Ltd
    Call 00 44 115 918 11 22

    Boots Customer Care opening hours

    Monday to Friday: 8:30am - 7pm

    Saturday and Sunday: 8:45am - 5pm

    Bank holidays: 9am - 4pm

    Christmas Day and Easter Sunday: Closed

    Please note all calls will be recorded or monitored for quality and training purposes.

    00 44 numbers (standard international rate) call charges will vary depending upon your provider and country.
    Calls from mobiles, payphones and charge cards may cost more.

    Email us

    We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the telephone number above.

    Click here to send us an email

    Alternatively, you can use this email address Boots.customercare_team@boots.co.uk
    To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
    At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?

    We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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    Contact us, we're here to help

    At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

    If you would like to know which countries we deliver to check our list.

    Call us

    Call Boots Customer Care for assistance with:

    • Placing an order
    • Orders already placed on international.boots.com
    • Your Boots Advantage Card
    • Deliveries by Boots Delivery Services Ltd
    Call 0345 070 8090

    Boots Customer Care opening hours

    Monday to Friday: 8:30am - 7pm

    Saturday and Sunday: 8:45am - 5pm

    Bank holidays: 9am - 4pm

    Christmas Day and Easter Sunday: Closed

    Please note all calls will be recorded or monitored for quality and training purposes.

    00 44 numbers (standard international rate) call charges will vary depending upon your provider and country.
    Calls from mobiles, payphones and charge cards may cost more.

    Email us

    We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the telephone number above.

    >Click here to send us an email

    Alternatively, you can use this email address Boots.customercare_team@boots.co.uk
    To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
    At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?

    We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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