Delivery information

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    Delivery information


    • Who will deliver your order?

      Boots Delivery Services Ltd will deliver your order for you, using its preferred carriers. You can track your parcel through the link provided in 'My account'.

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    • How do I track my order?

      You can track each parcel separately using the link on your despatch email, or by logging into your account.

      Log into your account by clicking 'My Account' at the top of the page and enter your email address & password. Click 'Order history' and select the order number you wish to track. The name of the delivery company will appear in the 'parcel delivery' section, see below for details on how to track each one:

      • The current status of your parcel(s) will be shown in the 'Parcel delivery' section
      • Once your parcel(s) is/are collected from our warehouse a 'Track your parcel with your delivery carriers here' link will be displayed next to each parcel.
      • Click the link and your delivery carrier's website will open in a new window (page) and display the current status of your parcel
      • For detailed tracking events click on your parcel ID.

      Your order may leave our warehouse in more than one parcel and arrive at different times and different days so please remember to track each one separately.

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    • Where does Boots Delivery Services Ltd deliver to?

      Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland and Balearic Islands) Sweden

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    • What are the delivery options and prices?

      Delivery option Cost Details
      Standard £9.99 Boots Delivery Services Ltd will deliver your order for you. For delivery lead times, please see below.
      Collection from Nottingham Store £9.99 Please call our customer care line on (00)+44 115 918 1122 if you wish to collect from our Nottingham Store

      Lead times

      Country How many working days it will take your order to arrive
      Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Spain 5 days
      Czech Republic, Estonia, Finland, Hungary, Portugal**, Slovakia, Slovenia, Sweden 6 days
      Bulgaria, Latvia, Lithuania, Poland, Romania 7 days
      Greece* 8 days

      *Excluding the Greek islands. Delivery to the Greek islands will usually take 7-10 working days.

      **Excluding the Azores, unfortunately Boots Delivery Services Ltd cannot provide delivery to the Azores Islands.

      Please note:

      • All delivery timescales are subject to availability
      • Your order may arrive on or before the date shown at checkout
      • Your order may leave our warehouse in more than one parcel and arrive at different times
      • A signature will be required for all delivery services. For more information on signing for deliveries please click here .
      • Working day refers to any day Monday to Friday and excludes Saturdays, Sundays and national holidays.

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    • Will I need to sign for my parcel?

      Yes, you will need to sign for all deliveries. If nobody is available to sign for the parcel the carriers will deliver to a neighbour or return to their depot and leave a card.

      You should call the number on the card and quote your parcel number to rearrange delivery. (see 'What do I do if I get a card' section above)

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    • What do tracking events mean on International

      The status below will appear if you choose delivery from Boots Delivery Services Ltd

      Status Description
      'We have received your order' Your order has been placed. We are now unable to amend or cancel it.
      'Your order is being processed' Your order is being processed in our warehouse.
      'Cancelled by International' Your order has been cancelled as there's no stock available or has failed our internal checks. You'll receive an email advising you of this.
      'Your order has left our warehouse' Your parcel has left our warehouse and is with your carrier for delivery.
      'Part of your order has left our warehouse' This means part of your order has been cancelled by us. The rest of your order will be with your carrier. You will only be charged for the items supplied.

      Tracking your order with the carrier

      Status Description
      'Your order is out for delivery' Your parcel is with your carrier and delivery will be attempted today.
      'Your order has been delivered' You should have received your parcel or you should have received a card advising that it has been left with a neighbour. Note: Your order may be delivered in more than one parcel.
      'You have been carded (Parcel not left)' You will see this if nobody was available at your address or a neighbour's address, or if your carrier was unable to leave the parcel in a secure location. You should call the number on the card and quote your parcel ID to re-arrange delivery.
      'Damaged' Your parcel has been damaged in transit. A member of Boots Delivery Services Ltd Customer Care team may have tried to contact you. If you have not received contact from them please contact the Customer Care team. Please see the 'Contact us' section of the site for details.
      'Missort' Your carrier has loaded your parcel onto the wrong van. Your carrier will be aware of this and try to deliver to you as quickly as they can.
      'Inadequate address' Your Carrier has been unsuccessful in finding your address. Boots Delivery Services may call you to ask for additional information to pass to your carrier. Alternatively, you can contact our Customer Care team. Please see the 'Contact us' section of the site for more details.
      'Refused' When attempting delivery the parcel was refused. Your carrier will return the parcel to our warehouse and you will be reimbursed when it arrives.

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    • What do I do if I get a card?

      You should call the number on the card and quote your parcel number to re-arrange delivery. If your parcel has been left with neighbours or in a safe location then this will be indicated on the card.

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    • I haven't received all of my order

      • Check the confirmation e-mail to see if all items were ordered
      • Check the 'Your order has left our warehouse' email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and supply the rest. We'll send you an email to update you. The paperwork for your order will show everything included and we only charge you for the items we actually supply but you will earn all of the Advantage points we promised
      • Check the paperwork included in your parcel as your order may leave our warehouse in more than one parcel and arrive at different times
      • The 'your order has left our warehouse' email and 'My orders' area of 'My Account' section of the website will also show the number of parcels collected by the carrier
      • Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge that products will be underneath
      • However, if the item is definitely missing contact our Customer Care team. Please see the 'Contact us' section of the site for more details

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    • Where is my order?

      • Check your order confirmation email for the delivery by date
      • Your order may have left our warehouse in more than one parcel and arrive at different times
      • We will send you another email when your order leaves our warehouse. This shows the delivery by date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)
      • If you can't access your email you can also see these details in the 'My orders' area of the 'My Account' section of our website
      • If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the card
      • If your order is being delivered to the Nottingham store rather than to your country, we will send you an email when your order leaves our warehouse. You will then receive another email when the order is available for collection. If you entered your mobile number you'll also receive a text message.

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    • Why have I received a number of text messages?

      For some countries the delivery carrier will send you a text to advise your parcel is out for delivery.

      If your order has been split into more than one parcel, you will receive a text message for each box.

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    • How do I find out about Boots Delivery Services Ltd Terms & Conditions?

      For more information about Boots Delivery Services Ltd, please view our Terms & Conditions.

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