If you’d like to know which countries we deliver to, check our list.

Call us

Call Boots Customer Care for assistance with:

  • Placing an order
  • Orders already placed on international.boots.com
  • Boots Advantage Card
  • Deliveries by Boots Delivery Services Ltd

Call 00 44 115 918 11 22

Please note all calls will be recorded or monitored for quality and training purposes.

00 44 numbers (standard international rate) call charges will vary depending upon your provider and country. Calls from mobiles, payphones and charge cards may cost more.

Boots Customer Care opening hours

Standard opening hours

Monday to Friday: 8:30am – 7pm

Saturday & Sunday: 8:45am – 5pm

Bank holidays: 9am – 4pm

Christmas Day & Easter Sunday: Closed

Email us

We aim to respond to all emails within two working days, but during busy times of the year it can take us longer. If your enquiry is urgent please call us on the number above.

Alternatively, you can use this email address: Boots.customercare_team@boots.co.uk

To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity, such as your current address, date of birth, order number etc.

We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you’ve made a complaint about an online purchase and aren’t happy with our proposed resolution, you can raise a complaint on the EU’s Online Dispute Resolution website.