International.boots.com terms and conditions
International.boots.com is the trading name of Boots (VAT no. 116 3001 29) for sales of products to customers with delivery addresses outside the UK and Ireland.
Sale of products
Products are sold from this website by Boots to customers with delivery addresses outside the UK and Ireland. For sales to customers with delivery addresses in the UK or Ireland, please go to boots.com or boots.ie. Boots does not offer, provide or make arrangements for delivery of its products to addresses outside the UK. Instead, Boots Delivery Services Limited (‘Boots Delivery’) offers delivery services to customers with delivery addresses outside the UK and Ireland. If you choose not to purchase delivery services from Boots Delivery, then please telephone (00) +44 115 918 1122 to arrange to collect the products yourself from our Nottingham store.
All information and advice on this website is the responsibility of Boots.
This is an important section of the website explaining the terms and conditions you are agreeing to when you use and/or shop from the international.boots.com website (the ‘Website’).
Boots does not represent that any product referred to in the materials on this Website is appropriate for use, or available, in other locations outside the United Kingdom. If you choose to access this site from locations outside the United Kingdom you are responsible for compliance with local laws if and to the extent local laws are applicable.
Any contract between you and Boots, whether for use of the Website or in relation to the purchase of products or services through the Website will be governed by the laws of England and Wales and you and Boots submit to the exclusive jurisdiction of the English Courts.
Any contract will be communicated in English.
Where we refer to ‘bestselling’ products on the Website, it is based on the number of products Boots has sold online during the last 7 days. Where a product is labelled ‘bestselling’, it means Boots sales of it have exceeded all others in the particular product list or search field it features in. A ‘top rated product’ is a product with the highest star rating based on ratings and reviews made by our customers. Our ‘new products’ highlight the most recently launched products on the Website. Our ‘featured products’ are those we have chosen to highlight and our 'favourite products' are our favourites out of those sold on the Website.
We have taken every care in the preparation of the content of this Website, however, we cannot guarantee uninterrupted and totally reliable access to this Website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Website and will accept no liability for any loss or damage arising as a result of problems with access.
Boots shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Website.
Certain (hypertext) links in this Website may lead to other websites, which are not under the control of Boots. When you activate any of these you will leave the Website and Boots has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots.
We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.
Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Website.
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots, or any of their employees or agents.
These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Boots reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Website.
All brand names, product and service names and titles and copyrights used in this Website are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.
All designs, text, graphics and their selection and arrangement on this Website are the copyright of the Boots Company PLC or its content providers. Permission is granted to you to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this Website without Boots’ prior written consent is strictly prohibited.
Acceptance of orders
Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an email to the email address you provide in your registration form.
Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between you and Boots for the purchase of the products.
If you order delivery services from Boots Delivery, then when Boots Delivery accepts your order for delivery services, a contract to deliver the products takes effect between Boots Delivery and you. This is a separate contract from your contract with Boots for purchase of the products.
Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled we will cancel the items we cannot supply and supply the others. We will only charge you for what we supply.
Quick checkout profile
When completing an order on the international.boots.com website using the Quick Checkout Profile, you are accepting the terms and conditions for the international.boots.com sales and the Boots Delivery Services Limited terms and conditions.
How products may be packed
If your order contains more than one product, Boots will endeavour to pack the products in as few parcels as reasonably possible. The number of parcels will depend on a variety of factors including the size, shape and weight of the products. Packing products in more than one parcel may result in a delay in your order being ready for collection (whether by Boots Delivery on your behalf for delivery to your nominated address or by you at our Nottingham store).
We accept payment by most major credit or debit cards. Payment will be debited from your account before your order is collected (whether by Boots Delivery on your behalf for delivery to your nominated address or by you at our Nottingham store).
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to DataCash Fraud Services who securely review orders on behalf of Boots to eliminate fraud and safeguard our customers’ transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-supply of your order.
Title and risk
Title in the products passes to you on the later of:
- The date and time on which Boots receives payment in full for such products; and
- The date and time when your products are collected (whether by Boots Delivery on your behalf for delivery to your nominated address or by you at our Nottingham store)
Boots shall be liable to you for any damage to the products that occurs before your products are collected (whether by Boots Delivery on your behalf for delivery to your nominated address or by you at our Nottingham store). Please see the Boots Delivery terms and conditions for details of Boots Delivery’s liability to you for damage to products during transit.
You may return any unwanted products at any time with 35 days of the day on which you received the goods, and we will refund the price of the goods or provide a replacement. Unfortunately we aren’t able to exchange products. If you notify us within 7 days of receiving the goods that you wish to cancel the order for one or more products, then we will refund the price of the goods in full and will also reimburse you for the delivery costs you paid to Boots Delivery except where your order contained more than one product and not all the products in the order are being returned. However, you will be responsible for the cost of returning the goods to us. If a refund is payable to you, we will process it as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.
Boots has made every effort to reproduce colours on the Website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, as so exact colour matches are not guaranteed.
This means that the colours of products may differ from what you see on the screen.
If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see Returns for more information).
Boots has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within ‘my account’ as a way of re-ordering products, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select a product from the shopping list and add to your current basket. All prices include UK VAT as applicable. Promotions and prices you see in Boots stores, whether in the United Kingdom or elsewhere, do not apply to prices on the Website, and vice versa.
Trading name and address
International.boots.com is a trading name of Boots, whose registered office is at Nottingham NG2 3AA. Boots is registered with company number 928555 and VAT registration number 116 3001 29. Boots is a member of Walgreens Boots Alliance.
Disposal of Waste Electrical and Electronic Equipment and Batteries
In some countries facilities now exist for electrical and electronic products and batteries to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products. Products may be marked with a symbol such as a crossed out domestic waste bin to remind consumers to recycle. Please refer to information provided by your local authority or government on the correct disposal method.
Through our email service we try to keep customers informed of carefully selected special offers that are available on the products you regularly buy from us. If you are a Boots Advantage Card member, this service can ensure you immediately know about the most generous points offers. However, we do understand that you may have a few questions to ask us before you sign up so please check our frequently asked questions (FAQs) for more information.
International.boots.com promotional/offer code terms and conditions:
- If you have a promotional code, you need to enter this into the box on the basket page. You can find this box towards the bottom of the page, just above the order total. It says ‘apply offer code’
- You must be registered with international.boots.com and logged in when placing your order to receive this promotion
- Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address
- Only one promotional code can be used per transaction
- Offer cannot be used in conjunction with certain other international.boots.com offers
- Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and excludes gift boxing, gift vouchers/cards, infant formula (up to 6 months) and Boots Delivery’s delivery charges
- Please note that promotional codes also have an expiry date, after which they are not redeemable
- Promotional codes remain the property of Boots, are non-transferable and may not be reproduced in any form
- Additional offers may not be available in Boots stores, on Boots services websites, other shops or with any third party website unless otherwise stated
- We reserve the right to withdraw offers at any time
General international.boots.com offer terms and conditions:
- All offers are subject to availability
- Availability is while stocks last
- Boots reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address
- Offers are non-transferable
- Boots reserves the right to withdraw offers without notice
Boots Advantage Card points:
- Unfortunately, we do not give points on infant milks (up to six months), gift vouchers/cards or postage stamps
- Points can only be spent on this Website or in our UK shops. To spend points in our UK shops, you will need to contact us to apply for a physical card.
- Online points are not given on gift boxes or Boots Delivery’s delivery charges
- Points can be spent on the purchase of products from boots on this Website
- Points can be used to purchase delivery from Boots Delivery on this Website
General health advice
This Website provides general information on a wide range of health and medical topics, but does not contain all the relevant information about every disease or medical condition. The information is not a substitute for professional care by a qualified practitioner. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant.
Medical information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our Website. While we do everything we can to bring you the trustworthy and reliable information that you expect form a company founded by Boots, we cannot give an absolute guarantee that every piece of information on our Website is true, accurate or up to date at all times.
If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the pack, as well as the Patient Information Leaflet (if provided) before taking any medicine or similar product. You will usually find further information on the Website by checking the page the product is located on.
The information on our Website is not designed for use by healthcare professionals. The naming of any organisation, product, or complementary therapy or practitioner on this Website does not imply endorsement by international.boots.com. The omission of any such names does not necessarily indicate a lack of endorsement by Boots.
Complementary treatments and therapies
- We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition
- Do not cease conventional treatment or medication for any reason without consulting a doctor
- Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take
- Also advise your practitioner if you have a sexually transmitted disease
- Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding
- Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children
- See your doctor if your symptoms persist or worsen
- You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment
- Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within information & advice. Please refer to these before starting any complementary therapy
By submitting this review to Boots UK Limited (hereinafter referred to as “Boots”), you represent and warrant that:
- You are the only author of the review and you are the only owner of the copyright of this review
- All "moral rights" that you have in such copyright have been voluntarily waived by you
- All content that you post is accurate
- You are at least 18 years old
You also warrant that you shall submit any content:
- That is known by you to be false, inaccurate or misleading
- That contains nudity or graphic or gratuitous violence
- That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
- That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation
- For which you were compensated by any third party
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers
- That contains any computer viruses, worms or other potentially damaging computer programs or files
You agree to indemnify and hold Boots (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties mentioned above, or your violation of any law or the rights of a third party.
For any reviews that you submit, you grant Boots and its associated companies a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
By submitting your rating and review, you agree that Boots and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Boots does not offer or provide overseas delivery of products purchased on the Website. Boots Delivery offers overseas delivery services, which you can order as part of the checkout process.
Boots will receive your payment of the delivery charge on behalf of Boots Delivery.
Boots Delivery Services Limited terms and conditions
Welcome to the Boots Delivery Services Limited (‘Boots Delivery’) terms and conditions. These terms and conditions apply solely to customers who have chosen overseas delivery services from Boots Delivery.
Boots Delivery provides delivery services to customers with delivery addresses outside the UK and Ireland for products purchased from Boots UK Limited (‘Boots’) on international.boots.com (the ‘Website’). In these terms and conditions ‘overseas’ means ‘to countries outside the UK and Ireland’.
Boots Delivery’s registered address: 1 Thane Road West, Nottingham, Nottinghamshire, NG2 3AA, registered in England with company number 8341619.
For orders to be delivered to a UK address, please visit boots.com, as it is not possible to order through international.boots.com for delivery to a UK address. If you are an overseas customer and wish to order products for collection from Boots stores in Nottingham, please telephone (00) +44 115 918 1122 to place your order.
How the delivery contract is formed between you and Boots Delivery Services Limited
Boots does not offer, provide or make arrangements for overseas delivery of products purchased on the Website. Instead, Boots Delivery offers its delivery services to customers with overseas delivery addresses for products purchased on the Website. If you are such a customer requiring overseas delivery, please tick the relevant box in the checkout to accept Boots Delivery’s offer of overseas delivery services. By ticking to accept overseas delivery from Boots Delivery, you are offering to contract with Boots Delivery for delivery of your products from the UK to your delivery address subject to the terms and conditions of Boots Delivery.
Once Boots accepts your order to purchase products (which will be confirmed to you in an order confirmation email) a contract to purchase the products from Boots takes effect between you and Boots. Once Boots Delivery accepts your order to purchase delivery services, a separate contract to deliver the products takes effect between Boots Delivery and you. Boots Delivery may choose not to accept your order for any reason without liability to you.
Boots Delivery’s contract with you to deliver products overseas only relates to those products confirmed in the confirmation email from Boots to you. Boots Delivery will not be obliged to deliver any products which may have been part of your order until Boots confirms that those products are available for collection by Boots Delivery.
Boots Delivery will not charge you for the delivery service until it collects your products. However, upon receipt of your order, Boots (who collects your payments for products and for Boots Delivery’s overseas delivery service) will create an authorisation on behalf of Boots Delivery in respect of the delivery costs.
Once Boots Delivery has picked up the product(s), Boots Delivery is responsible for loss and damage risk while the products are in transit until the delivery of the relevant product(s) is complete.
Boots Delivery’s delivery charge
Boots Delivery will confirm its overseas delivery charge for your products at the checkout but prior to acceptance of your order. Boots Delivery’s overseas delivery charge is determined by a combination of the size, weight and value of your products. Boots Delivery may vary the prices of its delivery services listed on this Website at any time and without notice.
If you do not accept Boots Delivery’s overseas delivery charge and Boots Delivery’s terms and conditions, you will not be able to place your order online on the Website and Boots will cancel your order for the product(s). However, you will still be able to place an order with Boots to buy products and collect them from Boots Nottingham store: please telephone (00) +44 115 918 1122 to do this.
Boots Delivery’s overseas delivery charge appears on the delivery and order confirmation pages/emails as ‘delivery’ after the subtotal for the value of the products purchased. Boots will collect Boots Delivery’s overseas delivery charge from you on behalf of Boots Delivery.
Boots Delivery endeavours to ensure that all pricing information on the Website relating to its delivery services is correct. Occasionally, however, an error may occur and its delivery services may be mispriced. If the correct price of its delivery services is lower than the price stated on the Website, Boots Delivery will charge you the lower amount and provide the delivery services at that price. If the correct price of its delivery services is higher than the price stated on the Website, Boots (acting on behalf of Boots Delivery) will contact you and ask you whether you wish to proceed with the delivery services at the correct price or cancel your order. Boots Delivery will not be obliged to supply delivery services to you at an incorrect price. If your delivery is for a large quantity of products, Boots Delivery reserves the right to contact you before the order is confirmed to inform you of any additional shipping costs at which time you may either pay the extra amount for the delivery service or cancel your order.
Delivery time and route
Boots Delivery may use a range of different couriers to deliver your products to your delivery address. The courier used and the delivery time to overseas destinations may vary depending on the country or region of the delivery address and the size, shape, weight and value of the products. Your products may be carried via any intermediate stopping point that Boots Delivery or its couriers consider appropriate. In the even that your order has not arrived within a reasonable period of time please contact Boots Delivery’s customer services on (00) +44 115 918 1122.
If you have ordered more than one product from Boots, Boots may have packed your products in more than one parcel (see terms and conditions of Boots). Boots Delivery will not change the amount of its delivery charge by reference to the number of parcels. However, Boots Delivery notes that Boots packing of products into more than one parcel may result in a delay in your order being ready for collection by Boots Delivery, and may mean that different products in your Boots order are delivered by Boots Delivery at different times.
Boots collect your payment of the delivery charge for and on behalf of Boots Delivery.
Boots accepts payment by most major credit or debit cards. Payment will be debited from your account before your order is collected by Boots Delivery for delivery to you.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. Boots may submit your orders to DataCash Fraud Services who securely review orders on behalf of Boots to eliminate fraud and safeguard our customers’ transactions. Boots may also submit your address, date of birth and the value of your order to Experian Ltd. Neither Boots nor Boots will be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to Boots, neither Boots nor Boots Delivery will be liable for any delay or non-supply of your order.
Boots Advantage card points can be used to purchase delivery services from Boots Delivery on this Website.
Delivery of replacement products
When Boots agrees to supply a replacement product to you, and to do so free of charge, Boots Delivery will deliver it to you free of charge. Boots Delivery’s terms and conditions apply equally to the delivery of the replacement goods as to the delivery of the original goods, except those terms relating to price and payment.
Data protection and privacy
Boots Delivery provides your details to its couriers that deliver your orders and to Boots, its associates and agents, in order to administer your order.
When you accept Boots Delivery’s overseas delivery service you consent to Boots Delivery processing your information in accordance with this policy and will not hold Boots Delivery responsible for any loss of your information unless Boots Delivery has breached its duty of care to you.
Import duties and taxes
The sale of products by Boots to you is subject to UK VAT as applicable, which is included in the price charged to you.
However, it is possible that your products may be subject to import duties and/or taxes in the country to which you have asked Boots Delivery to deliver them. You will be responsible for payment of any such import duties and taxes. Boots Delivery has no control over these charges and cannot predict their amount. For further information, please contact your local customs office before placing your order.
Please also note that you must comply with all applicable laws and regulation of the country for which the products are destined. Boots Delivery will not be liable for any breach by you of any such laws.
Events outside our control
Boots Delivery will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside its reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Boots Delivery’s reasonable control and includes (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
- Impossibility of the use of public or private telecommunications networks
- The acts, decrees, legislation, regulations or restrictions of any government
In the event of a Force Majeure Event, Boots Delivery’s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Boots Delivery will have an extension of time for performance for the duration of that period. Boots Delivery will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
If you have any issues or questions about Boots Delivery’s delivery service, please contact Boots Delivery’s customer services on (00) +44 115 918 1122.
Boots Delivery’s right to vary these terms and conditions
Boots Delivery reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order products from the Website unless:
- Any change to these terms and conditions is required to be made by law or government authority, in which case the changes may apply to orders previously placed by you, or
- Boots Delivery notifies you of any changes to these terms and conditions before Boots accepts your order to buy products, in which case Boots Delivery has the right to assume that you have accepted the change to the terms and conditions unless you notify Boots Delivery to the contrary within seven (7) working days of receipt by you of the products
This agreement shall be subject to English law and the Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this agreement.